Guarantee policies

• If The Purchase Was In Person, You Should Go To Any Of The Fajas Shapewear Sexyskinz Stores.

• For Guarantee Purposes It Is Necessary To Present The Receipt Of Payment.

• The Guarantee Request Is Subject To An Evaluation By The Quality Area, Where It Is Determined If The Damage Caused Is Due To The Misuse Or Particularity Of The Material. In Case It Is Determined That It Is Due To The Improper Use Of The Product, The Company Will Be Exempted From The Guarantee.

• Damage To The Lace And Hooks Are Not Included In The Warranty.

• Our Product Is Of Intimate Use, Therefore To Make The Guarantee Request, The Garment Must Be In Excellent Hygiene And Cleanliness Conditions, Totally Free Of Odors And Body Fluids.

• The Time For The Guarantee Of The Purchased Garments Is 14 Business Days After The Invoice Has Been Issued.

• We Do Not Accept Guarantees Of Garments Modified Or Altered By Third Parties.

Politicas de Garantia

Sexyskinz Shapewear Fajas Otorga Garantía De Sus Prendas En Insumos Como Broches, Cremalleras, Telas Y Costuras. Cuando El Cliente Solicite Hacer Uso De La Garantía Que Brinda La Compañía, La Solicitud Estará Sujeta A Evaluación Por Parte Del Área De Calidad, Donde Se Determinará Si El Motivo Del Daño De La Prenda Es Por Un Mal Uso O Por Una Particularidad Del Material O De La Confección.

Si Se Determina Que El Daño De La Prenda Es Por Mal Uso, La Empresa Se Exonera De La Garantía. En Caso De Acordar Una Reparación, Esta Será Asumida Por El Cliente.

Lo Anterior Considerando De Que El Área De Calidad Será Quien Emita El Resultado De Aprobación O Negación De La Solicitud De Garantía.

•Para Efectos De Garantía, Debe Remitirse Al Canal O Punto De Venta En El Cual Realizó La Compra.

•Daños En Silicona Y Abrochaduras No Están Incluidos En La Garantía.

•Nuestro Producto Es De Uso Íntimo, Por Lo Tanto, Para Efectuar La Solicitud De Garantía, La Prenda Se Debe Encontrar En Excelentes Condiciones De Higiene Y Limpieza, Totalmente Libre De Olores Y Fluidos Corporales.

•El Tiempo Para Hacer Efectiva La Garantía De Las Prendas Adquiridas Es De 14 Días Hábiles Después De Expedida La Factura.

•No Se Aceptan Garantías De Prendas Modificadas O Alteradas Por Terceros.

Shipping Policies

 •Free Fast-USA / Domestic (Includes Puerto Rico, Hawaii, Alaska & Guam)

• When You Deliver The Order To The Carrier, You Will Receive The Confirmation Of The Shipment And The Tracking Number To The Email.

• The Order Will Be Processed Between One Or Two Business Days And The Shipment Will Take Three To Six Business Days.

• The Company Is Not Responsible For Delays Or Inconveniences That May Arise In The Shipment By Transport Agencies, After The Order Has Been Handled To The Service Provider. We Exempt The Company To Hold Any Responsabilities To The Buyer Regarding Delayed Online And In-Store Orders.

• The Customer Must Send And Verify The Corresponding Shipping Address, If A Refund Is Incurred By Mistake In The Data Provided, The Cost Of Return To The Address Must Be Borne By The User.

• Sexyskinz Shapewear Fajas, Is Not Responsible For Lost Or Stolen Packages. The Service Provider Will Usually Determine If The Order Can Be Left In A Secure And Protected Place At The Delivery Address.

• No Orders Will Be Shipped On Holidays. Sunday Is Not Considered A Business Day And There Is No Delivery Service.

Politicas De Envio 

• Envío Rápido Y Gratis A Nivel Nacional USA (Incluye Puerto Rico, Hawái, Alaska & Guam)

•Las Ordenes Son Procesadas Entre Uno Y Dos Días Hábiles Y El Envió Toma Entre Tres Y Seis Días Hábiles.

•La Compañía No Se Hace Responsable Por Demoras O Inconvenientes Causados En El Envío Por Las Empresas Transportadoras. La Compañía Se Exenciona De Cualquier Responsabilidad Frente Al Comprador Con Respecto A Demoras De Pedidos En Linea y En Las Tiendas.

•El Cliente Deberá Enviar Y Verificar La Dirección De Entrega, Si Una Devolución Es Ocurrida Por Error En Los Datos Provisionados, El Costo De La Devolución A La Dirección Correcta Será Asumido Por El Cliente.

•Sexyskinz Shapewear Fajas No Es Responsable De Paquetes Perdidos O Hurtados. El Transportador Usualmente Es El Encargo De Determinar Si El Paquete Se Deja En Un Lugar Seguro.

PLEASE CHOOSE CAREFULLY AS THERE IS NO REFUNDS OR RETURNS.

Our 100% satisfaction guaranteed policy ensures that any product you purchase through SexySkinz.com meets the highest standards.

As a medical grade compression company, our policies have to ensure that our company follows FDA regulations, and remains in compliance. For sanitary reasons please keep underwear on when trying on the garment.

We're not hiding anything, our return policy is strict due to the nature of our products & sanitary purposes. In the same way, we assure you to receive a clean and new product.

There are NO cash or credit refunds, but we will work with you to get you the correct product you ordered if there were issues with what you receive such as damaged goods, or we've sent you the wrong item. 

If you are not happy with your garment, we will gladly accept your Exchange OR Store Credit request within 72 hours of your delivery date, online purchase only. All request must be submitted through our portal: https://www.sexyskinz.com/a/return.

Approvals are subject by our Request Portal.

Requests will be denied (even within 3 days) in certain situations such as:

• Products showing wear and tear (missing/cut tag as proof of authentication).    
• We don't do any exchanges, returns or refunds to products on SALE and/or with price reduction.                                                                                                                   
• Past the 3-day deadline (no exceptions).
• Items damaged by misuse, alterations, bodily secretion, white markings.
• Items listed as final sale garments/accessories.
• Instances of abuse of the Sexyskinz Shapewear Fajas Policies. 

Requirements

All items are subject to quality approval by our quality assurance department. A 12.75% restocking fee (the price of the garment) will be charged if the garment is missing the criteria listed below. Please take extra care to inspect all items to ensure they meet these requirements:

• Unused.
• Unworn.
• Free of hair and odors (body odor or perfume).
• No stretch marks or permanent wrinkles.
• Original Packaging.
• Tags attached.
• Unstained (Deodorant white markings, bodily secretions).
• Not damaged (broken zipper, torn, etc.).
• Missing straps.
• NOT a final sale garment.

What items qualify for an exchange?

• Waist Cinchers.
• Body Shapers.
• Post-Surgical Garments are subjected to approval.

What items do not qualify for an exchange?

• Garments missing the attached tag (proof of authentication).
• White Garments.
• Thongs Body Shapers.
• Final Sale Garments.
• Accessories.
• SPECIAL REQUEST ORDERS.

EXCHANGE OPTIONS:

1. Instant Exchange:

If you are wanting an exchange of color/size in the same style of garment you initially purchased, please choose this option. You will receive an invoice with shipping charges once we have the returned item at our facility.

2. Credit Store:

If you aren't sure, need assistance, or want a different style of garment, please choose this option. You will receive an invoice with an one-time discount code to redeem your balance at checkout.

Please choose carefully your new item, we only allow one exchange.

CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM DESTINATION.

Package must arrive between 1-8 business days to continue the request.

Ship your garment using a traceable and insured form of delivery, and forward us the tracking number within 48 hours after delivery date to accept request. We are not responsible of any delayed/lost/stolen items. You will be notified with an email confirming the exchange. Please allow 1-3 business days to process your exchange, we thank you for your patience.

CURBSIDE PICK UP: 

If you made an online order to Pick-Up at any of our locations you will have the chance to try them on.

Orders must be picked up within 7 days or transaction will be canceled and a restocking fee will be applied. ID must be shown when picking up your order and must match the name on the order, no exceptions. Exchange requests must be submitted within 24 hours after pick up.

We reserve the right to refuse exchange/store credit on any orders if the garment(s) are not in original condition, do not meet our quality standards, or reasons outside our responsibilities as Company. 

 Order Cancelation

Orders cannot be canceled or changed once they have been full filled due to the high volume of orders. Please review your purchase before checking out. In the case the order has not been fulfilled and a cancelation is given, a 3% of the order total will be charged.

Faulty Item

In the rare event there is a manufacturing defect, please contact us at info@sexyskinz.com within 24 hours of the delivery of your garment to inform us of the issue, claim will be subjected to approval. Must include photographs of defects. If we are not notified within 24 hours of receiving the garment with the requested information, your claim will not be approved. The replacement of the garment must be the same style and size and must meet the criteria above. You must include a photo of the damage/defect with your email for us to address your concern.

Have a Question?
Please contact us via email at info@sexyskinz.com.

SEXYSKINZ SHAPEWEAR FAJAS is a Trademark registered at USA by Azile Creations INC.